Knowledge Process Outsourcing
(KPO)

Knowledge Process Outsourcing (KPO) means information related business task or knowledge-based processes such as research, analysis, consultancy or any other high-level task are outsourced:

To Reach Us? +91 9900014746

Research Services

We offer tailored research solutions using a mix of qualitative and quantitative methodologies, ensuring you have a comprehensive understanding of your business landscape. Whether you're planning to launch a new product, enter a new market, or evaluate competitors, we deliver intelligence that drives results.

Market Research

We gather and analyze market data to help you identify opportunities, understand customer demands, and assess the competitive environment.
Market sizing & forecasting
Demand-supply gap analysis
Emerging trends identification
Pricing strategies & consumer preferences

Product & Feasibility Research

Evaluate the viability and potential of a new product or service.
Product testing & concept validation
Feasibility studies
Cost-benefit analysis
SWOT & risk assessments

Competitive Intelligence

Stay ahead of your competitors with detailed insights into their strategies, operations, and market positioning.
Competitor benchmarking
Product/service comparison
Strategic profiling
Marketing & sales strategies assessment

Industry Research

Understand macro and micro trends affecting your sector to make strategic, long-term decisions.
Industry performance tracking
Regulatory & policy impact analysis
Technological developments
Supply chain and vendor mapping

Customer Analysis

Our data processing services help you manage, organize, and extract value from large volumes of information. We ensure accuracy, confidentiality, and timely delivery, whether you need document digitization, form processing, or data entry.

Key Features:
  • High-volume data entry and validation
  • Document scanning and digitization
  • Data mining, cleansing, and enrichment
  • Secure handling of sensitive information
  • Quick turnaround with strict QA

Customer Support Services

Delivering exceptional customer support is critical to customer retention and brand loyalty. Our trained support representatives handle inquiries, complaints, and feedback across multiple platforms to ensure your customers receive consistent and effective service.

Key Features:
  • Voice, email, and chat support
  • Issue resolution and escalation handling
  • Knowledge base and FAQ management
  • Performance analytics and improvement

Inbound Services

We manage your incoming communication with speed, courtesy, and professionalism. Whether it's product inquiries, support requests, or service bookings, our inbound call center agents provide a seamless and satisfying experience.

Key Features:
  • Order processing and information requests
  • Helpdesk and tech support
  • Appointment scheduling
  • Real-time call monitoring

Outbound Sales Services

Our outbound call teams drive revenue growth by reaching out to potential customers, conducting market research, and following up on leads. We craft customized outreach strategies to match your goals and target audience.

Key Features:
  • Telemarketing and cold calling
  • Customer surveys and feedback
  • Upselling and cross-selling campaigns
  • Performance-based sales metrics

Tech Support Services

We provide multi-tiered technical support for software, hardware, and IT services. Our agents are equipped with the knowledge and tools to quickly resolve user issues, minimizing downtime and ensuring user satisfaction.

  • Key Features:
  • Tier 1, 2, and 3 technical support
  • Remote troubleshooting
  • Product setup and configuration
  • Software support and updates
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